We're hiring a part-time customer service and order manager. This position is 5-10 hours per week and can be done remotely. The work will generally occur between 10am-12pm EST Monday-Friday.
Po Campo aims to make the bike bags and travel bags that will become your BFF of bags. They're vegan and weatherproof, super functional and durable, with lots of pockets for organizing your stuff.
We love to use our bikes to get around. It's fun (or at least it can be) and we savor the feelings of freedom that it gives us. We know that biking has enormous health, environmental, and economical benefits, and we love helping women integrate biking into their daily lives.
Our founder Maria Boustead still runs the company and designs our products. All of our bags feature vegan, weatherproof fabrics and lots of pockets to fit your devices. We are also a mission-driven company: we donate a portion of sales to World Bicycle Relief to supply bikes to girls in rural Africa so that they can get to school.
For this job, you send orders to our warehouse for fulfillment and respond to any customer questions.
We receive orders every day from various customers. You must compile these in a spreadsheet and email them to our warehouse, along with packing slips and shipping labels, as applicable. This must be done between 10am and 11am EST. We have a process outlined for each customer, so it is pretty straightforward.
We also receive questions via email from our customers that you must respond to daily. We have customer service scripts available for these questions, so our policies are very clear.
In general, this takes about 30-90 minutes each day to complete. Some days are more or less, depending on the number of orders and customer service questions. You must be available to complete this task between 10am and 11am EST each work day. All customer service questions will come over email, so excellent writing skills are essential.
The ideal candidate will be:
- Super excited about our vision of building a community of women who love to bike to get around
- Works well autonomously
- Capable of following complex and multi-step instructions
- Access to a computer with high speed internet access
- Customer service experience
- Experienced with Microsoft Office and Google Apps (including Google Docs and Google Sheets)
How to Apply
Email resume and cover letter to firstname.lastname@example.org for consideration. No phone calls please. Applications will be reviewed on a rolling basis. Pay for this position is $9/hour.