- Where does the name “Po Campo” come from?
- My bag got grease/dirt/mud/coffee/hot sauce/ink on it – how should I clean it?
- The Po Campo bag I received isn’t what I was expecting. Can I return it?
- My bag broke! What is your warranty policy?
- Where do you manufacture your products?
- Do you have any vegan products?
- Which of your bags fit laptops?
- Which of your bags fits an iPad?
- Which of your products fits a spare pair of shoes?
- Do you do custom orders?
Q: Where does the name “Po Campo” come from?
A: Po Campo is a minor character in Larry McMurtry’s Lonesome Dove, one of Maria’s favorite books. She was drawn to the character because of his adventurous spirit, self-reliance and confidence to do things his own way while maintaining a child-like curiosity with the wonders of the everyday. Plus, it’s fun to say!
Q: My bag got grease/dirt/mud/coffee/hot sauce/ink on it – how should I clean it?
A: No worries, we designed our bags to be able to take some abuse! Just apply a dab of dish soap onto the stain and gently rub it with a damp towel or old toothbrush. You can also use a damp Mr. Clean Magic Eraser on 2013 and later printed fabrics. All of our fabrics are nonabsorbent so with a little diligence, it will come clean.
*Note: Some Po Campo bags produced from 2009-2011 were made of treated acrylic outdoor upholstery fabric. While also water repellent, the color can fade if scrubbed too vigorously, so please be gentle.
Q: The Po Campo bag I received isn’t what I was expecting. Can I return it?
A: Oh bummer! Yes, of course you can return it. Just send it back within a month and we will refund your money. You also have 90 days to return your purchase for a store credit or exchange. Of course, the bag must be unused and in like-new condition. Please fill out our Return Form and ship your order to the address included. If you purchased your bag through a retail store or another website, please contact them directly.
Q: My bag broke! What is your warranty policy?
A: We’re sorry to hear that! While we take great care to produce quality products that stand the test of time, occasionally something will go awry. We evaluate each product failure individually but in most cases we will replace the bag or issue a credit for our online store, given that the damage is beyond normal wear and tear. Please fill out our Warranty Form, which includes shipping instructions.
Q: Where do you manufacture your products?
A: We work with a manufacturing partner who has produced high quality travel bags for over 30 years. Our bags are sewn in south eastern China at a ISO-9001 certified factory, meaning that it has passed a rigorous assessment of its buildings, workspaces, functions, products and services. Our partner’s highly developed infrastructure lets us develop new fabrics and hardware, and streamline production. We also stand behind the quality of our products with a lifetime guarantee against manufactured defects.
Q: Do you have any vegan products?
A: Starting in 2013, all our bags are leather free – and loving it!
Q: Which of your bags fit laptops?
A: The Loop Pannier and Midway Weekender fit up to a 13″ laptop, and the Bike Share Bag fits up to a 17″ laptop.
Q: Which of your bags fits an iPad?
A: The Bike Share Bag, Logan Tote, Loop Pannier, and Midway Weekender comfortably fit an iPad.
Q: Which of your products fits a spare pair of shoes?
A: Depends how big your feet are! You should be safe with the Bike Share Bag, Logan Tote, and Loop Pannier. The Midway Weekenders bottom compartment is great for shoes or other dirty items.
Q: Do you do custom orders?
A: No, not at this time but please send your ideas for new Po Campo products to firstname.lastname@example.org and we’ll see if we can work them in.