Having a problem with your bag? We're here to help!
We’re always sorry to hear when something has gone wrong with one of our products. While we take great care to produce quality products that stand the test of time, occasionally something will go awry. We evaluate each product failure individually but in most cases we will replace the bag or issue a credit for our online store, given that the damage is beyond normal wear and tear.
Please note that we may no longer stock the exact product, and will instead provide a replacement credit for our online store.
Looking to just return a recent purchase for a refund instead? Visit our Returns/Exchanges page for help.
Other questions? Contact us at firstname.lastname@example.org or at 844-POCAMPO, and we'll get right back to you!