Warranty

Having a problem with your bag? We're here to help!

Limited Lifetime Warranty

Po Campo takes pride in building high quality products and we stand behind our bags. We offer a Limited Lifetime Warranty on all Po Campo sewn bags. Should your Po Campo bag be found defective under this warranty, Po Campo, at its option, will repair or replace it. Bags over 5 years old or in a color no longer available at Po Campo.com will be replaced with a store credit equal to the last sale price of that product. Our warranty applies to the original owner of the product and does not apply to normal wear and tear, improper care, misuse, accident, neglect or the natural breakdown of materials over time. 

WHAT IS COVERED
  • Po Campo branded sewn bags
  • ​Plastic or metal parts failing outside of normal wear and tear
  • Broken zippers
  • Specific hook and loop ("fasteners") issues
WHAT IS NOT COVERED
  • Third party accessories, such as key chains
  • ​Normal wear ​​&​​ tear – scuffs and scratches
  • ​Modifications
  • ​Negligence/Damage
  • Use for a purpose other than for which it was designed
  • ​UV damage – faded colors

Looking to just return a recent purchase for a refund instead? Visit our Returns/Exchanges page for help.

Want to continue with the warranty process? Start by completing this form and we'll be in touch within 1-2 business days!

Fill out my online form.

 

Other questions? Contact us at support@pocampo.com or at 844-PO-CAMPO, and we'll get right back to you!